Salon Policy
All hairstylists or employees are obliged to follow the Salon’s administrative policy rules, without exceptions, in order to prevent any misconduct, regardless of the service type. It’s strictly forbidden for a Hairstylist to offer or perform any services that might pose a risk to a client’s health or to the Salon, at any time. A hairstylist is never allowed to perform any services, for which a client was not
informed or for which a client did not agree.
New Clients
new clients
Color, Highlights or Texture services, require an initial consultation visit. Deposits are required for all new clients. Deposits are non-refundable, except when the Salon cannot provide the service requested. Clients, who return after significant absence will be welcomed as new clients.
Check-In:
Check-In
Check-In is essential for all clients. To Check-In, simply confirm your booking when a request is sent. All bookings must be confirmed or cancelled no later than 48 hours prior. Unconfirmed bookings will be cancelled, allowing to fill in new clients or clients on stand-by list.
Adjustments
Adjustments
Our services are performed to perfection, so normally we do not receive adjustment requests. Although, for your comfort and peace of mind, the Salon provides a 7-day period for complimentary and free of charge adjustments, if needed.
Refunds
Refunds
Due to the unique nature of our service, we deliver high-grade professional results, ensuring client’s full satisfaction. Therefore we do not offer any refunds, except when the service can not be provided by the Salon.
Cancellations
Cancellations
Our standard cancellation policy is 2 business days. Confirmed clients, requesting last moment cancellation within 24 hours prior, will be charged full cost of scheduled services.
Late Arrivals
Late Arrivals
An appointment is held for 15 minutes free of charge, At that time, if extended, additional time given will be charged 100%.
Salon Etiquette
Salon Etiquette
Removal of upper clothing and jewelry is recommended for all chemical procedures. The Salon offers a selection of freshly washed robes and gowns. The Salon will not be responsible for any loss or damages to client’s clothes, jewelry or personal items.
Food / Drinks
Food / Drinks
For prolonged visits, local food deliveries are permitted. The Salon also offers complimentary refreshments, espresso, hot and cold drinks, sparkling drinks, various snacks and wine.
Smoking
SMOKING
The Salon offers a designated smoking area outside. Electronic cigarettes or vaping devices are allowed inside the Salon for client’s comfort.
Kids
Kids
Due to health considerations and safety concerns for our clients and staff, minor children are not allowed in the Salon.
Pets
PETS
For the safety of our clients and staff, emotional support pets are not allowed in the Salon. Only when scheduled, certified service animals are permitted.
Security
Security
The Salon is being recorded and monitored under 24/7 video and audio. For clients security, the entry door is equipped with a magnetic lock. Access can be granted by any employee via remote control.